Worst plumbing service EVER!! They came to my house to do an estimate and never came back when they said they would AND never returned my calls. I'll never waste my time with them again! I will find a REAL plumbing service to give my money to.
We have used Ark Valley for many years. They are highly dependable, prompt, knowledgeable and fair priced.
The first time we used this company, we received great customer service. They were knowledgeable, polite, and more than reasonable in what they charged. However, the second time was the absolute opposite, unfortunately. Misinformation, terrible customer service, and not at all polite...very condescending, in fact.
You decide.
Great people
The part arrived on time and I (no plumber at all) installed in 16 minutes start to finish - not the 1 - 11/4 hours quoted.
Now I just received a bill in the mail for $100 - the service call.
Later when available I got online with my part number and found the part for $276 and would be delivered in 2 days. I ordered it and called and cancelled the order with Ark Valley. I told them what I found and how I felt ripped off. I was told the parts guys had a 20% mark up and they had there mark up also. Wow that's getting close to 100% mark up.
They checked and found that they had to order the part it was over $500 dollars and would be many days in coming in. I asked numerous times if there was any alternative or cheaper remedy and was told no.
I told them to order the part reluctantly and at this point trusted them
If I could give negative stars I would. If you want to be severely overcharged, given misinformation and taken advantage of then by all means give them a call. Had a plumbing issue, they came out. In about five minutes I was told the problem and told the part was around $300 and would take about 1 to 1 1/4 hours to repair. labor rate was over $100 an hour.
Ark Valley Plumbing Inc is a US Plumber based in Mulvane, Kansas. Ark Valley Plumbing Inc is located at 507 Ash St, Mulvane, KS 67110, USA.
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